Refund Policy

At Eddugenius.online, we strive to ensure our services meet your expectations. However, we understand that there may be situations where you may need to request a refund. This Refund Policy outlines the conditions and processes for refunds.

1. Eligibility for Refunds

• Refunds are applicable only for prepaid sessions or plans.
• Refund requests must be submitted within 14 days of purchase or the specific refund timeline mentioned in your subscription plan.
• Sessions already attended are not eligible for a refund.
• If technical issues on our platform prevent a session from being conducted, we will offer a reschedule for that session.

2. Non-Refundable Services

• Trial sessions are non-refundable as they are offered at minimal or no cost.
• Any services or plans explicitly marked as non-refundable during the purchase are not eligible for refunds.

3. Refund Process

• To request a refund, please contact our support team via email or the contact form on our website, providing the following details:
  • Your name and registered email address.
  • The reason for the refund request.
  • Proof of payment or transaction ID.
• After receiving the refund request, it will be reviewed within 5-7 business days and
  notified.

4. Refund Approval

• Approved refunds will be processed within 10 business days of approval.
• Refunds will be issued to the original payment method used during purchase.
• If payment is made via a third-party provider (e.g., PayPal), respective refund policies
  will be applicable.

5. Cancellation Policy

• Sessions can be canceled or rescheduled up to 24 hours in advance without penalty.
• Late cancellations or no-shows are not eligible for refunds.

6. Dispute Resolution

• If you are dissatisfied with the resolution of your refund request, you may escalate the
  issue to our customer care team for further review.
• We are committed to resolving disputes fairly and on time.

7. Changes to This Policy 

• Eddugenius.online reserves the right to update this Refund Policy any time. Changes
  will be communicated via email or on our website.

Contact Us For questions or concerns regarding our Refund Policy, please reach out to us through our website or email. We’re here to help ensure a smooth and satisfactory experience.